Support Services

i-nexus is a client focused business. From the design of our products to their delivery and support, we constantly strive to deliver an unparalleled service.
Every client has a designated Account Manager who acts as the main point of contact from the signing of the contract, through delivery of the solution and into support. This close single point of contact, together with fully documented Service Level Agreements, ensures our clients' needs our fully understood and met. Clients can choose from the following support levels, according to the needs of their deployment:

Silver Support Service

Clients taking Silver Support benefit from a designated client care line, together with an on-line portal for logging and tracking Customer Service Requests. Together these give clients access to our Customer Care team 24x7x375.

Gold Support Service

For those using i-nexus for mission critical activities, Gold Support offers enhanced levels of service and customer specific support. i-nexus assigns one of its in-house customer-dedicated experts to each Gold Support Client. No more than two full Gold Support customers are assigned to each expert. This allows the i-nexus expert to become completely familiar with each client's configuration and working practices. In effect i-nexus' expert becomes part of the client's own in-house team.

Find out more

To learn more about how i-nexus can support your performance improvement program:

-    speak to our team for more details.