put a lot of energy into the planning of their strategies. However, when it
comes to strategy execution, many organizations fail to deliver the results they hoped
for. As reported around 70% of leading organizations
failed to execute their strategies. While we have made a great progress in
defining strategy, the execution part still remains the biggest challenge
strategy execution practitioners face today.
So, is poor strategy execution inevitable? - The short answer is no...
As the Harvard Business Review highlighted, failure to execute strategy is the number one reason for Global 500 CEO turnover. In spite of this, strategy execution is consistently listed as a top priority for CEOs within the annual Conference Board survey. Given its importance, it is a paradox that poor execution still plagues the majority of organizations.
At i-nexus we have worked with large organizations for over a decade trying to understand what challenges they face when it comes to executing their strategies. Our analysis shows that out of a variety of challenges, three stand out:
1. The 10% problem. Only 10% of the organization’s employees know what the company strategy is and how they contribute to achieving the strategic goals of the organization.
2. Fighting the whirlwind of day-to-day operations. Transforming your organization is hard, especially when you also need to run your day-to-day operations in parallel. How do you simultaneously change your organization and run daily operations? Organisation often ‘forget’ about their strategy execution as the day-to-day priorities take precedence. Finding a way of balancing strategic work with day-to-day activities is of paramount importance here.
3. "Rear-view mirror" problem. The majority of organizations are only focusing on lagging indicators, the end result of an action or process. These are typically output oriented. For example, a lagging indicators include can be annual revenue, opportunities closed or performance against targets. Instead, organizations should be focusing on the future performance also known as leading indicators.
Leading indicators are input oriented, easy to influence and can help improve performance. Examples include, percentage of incidents not resolved within 2 hours or average backlog of incidents per agent, number of sales call made during the day or number of employees trained fully at a given process. Measuring lagging indicators is important: as you need to reflect on the performance of the past period, but to really influence the direction of the business leading indicators will empower your organisation to change, improve and transform in real time.. A balance is needed between looking backwards or in the rear-view mirror as we like to call it and looking forward and being more proactive by managing leading indicators.
Although the 3 most common challenges, the following list includes some other common stumbling blocks:
1. Too many objectives;
2. Strategy decomposition not deployment;
3. Misaligned priorities;
4. Resource conflicts;
5. Inability to course correct actions to adjust to changing environment;
6. Inability to make the right choices and engage the organization with strategy;
7. Silo driven thinking;
8. Lack of transparency;
9. Disconnect between planning cycles;
10. Top down
only target setting.
known as Hoshin Planning, Strategy/Goal/Policy deployment, is a strategic process
for ensuring that the top level strategic goals of an organization are
communicated and rolled down into individual actions. The aim of this process
is to drive progress and actions at every level within that organization.
Hoshin Kanri originated in Japan in the 1950s and now is
being widely adopted as a core strategy execution methodology in large
organizations. The words ‘Hoshin Kanri’ mean ‘compass management’. It is a
effective way to align and engage your entire organization with strategy.
Hoshin is at the heart of the legendary business systems that
enable industry leaders like Danaher and Toyota to consistently outexecute
their competition. You may have heard that it is a spreadsheet heavy process
that requires effort and discipline to sustain. This is
where i-nexus comes in! For the first time, you can access the power of Hoshin without
the heavy lifting that implementing the process usually entails.
i-nexus is the
provider. It takes the heavy lifting out of Hoshin/Strategy deployment and execution process. You can easily implement, sustain or scale your process with i-nexus. Watch this short demonstration of the i-nexus Hoshin Kanri software:
Whether you are thinking about using Hoshin or have been implementing Hoshin before, i-nexus can help you maximize the achievement of your strategic goals. Request i-nexus demo today to learn how we can help your organization.