Join our team

Join our team

As a high growth SaaS company working with some of the most exciting and challenging organizations possible, we are guided by a clear set of behavioral principles. We are passionate about being responsive, about viewing life from our customers’ perspective and working together to drive the business forward. These principles drive our hiring, performance review, and promotion and retention policies.

Graduate Java Developer

i-nexus is a software company based in Coventry. We make a highly configurable web-based product which is used by some of the world’s largest companies to manage their strategy.

We are looking for smart, dynamic and independent thinking people with experience of developing software. Your experience might have been gained in paid employment, during your degree or on an open source or personal project.

We will support you as you become a highly valued member of our team and pay a starting salary of £25,000 per year. You will also have access to free parking as well as free hot drinks and fruit; you can dress down every day; you can work flexible hours; and you can work from home.

You are great at:

  • Problem solving
  • Teamwork
  • Communication
  • Java
  • Object-oriented design

You will:

  • Collaborate in designing original solutions to our customers’ complex business problems.
  • Contribute to our flagship product, used by thousands of end users worldwide.
  • Gain experience of enterprise web application technologies, such as Spring, Hibernate and advanced Typescript techniques.
  • Work in a friendly, informal and intellectually stimulating workplace with talented and experienced software developers and testers.
  • Be part of a skilled scrum team which takes a dedicated agile and test-driven approach to software development.
  • Be based in our modern Coventry office, equipped with excellent facilities.

It will be good if you already have experience of:

  • Typescript or JavaScript
  • Relational databases and SQL
  • GitHub or Git

And we will be really excited if you know about:

  • Java Enterprise Edition or other enterprise architectures
  • Web containers such as Tomcat
  • Modern programming techniques and design patterns such as Inversion Of Control, Dependency Injection or Aspect-Oriented Programming
  • Spring framework and Hibernate ORM

Apply for this role using the form below

Customer Success Manager

We are recruiting Customer Success Managers who are responsible for customer retention. The successful candidate will become a “trusted advisor” to the customer. Creating a relationship that will ensure continued success and sustained engagement with the i-nexus solution(s) that demonstrates return on investment for our customers.

To be right for this position, you will be highly motivated with a positive attitude and be able to show personal initiative. You will need to display exceptional listening skills with an honest, common sense attitude to getting results.

Role: Customer Success Manager
Location: Coventry, Warwickshire
Type: Permanent
Salary: on application
Hours: 37.5

About i-nexus

This is a fantastic opportunity to join a global, venture-capital backed software company, providing Business Strategy Execution & Continuous Improvement solutions to Fortune 5000 companies. Over the past 15 years, i-nexus has developed into the leading provider in its market and has an enviable roster of blue chip customers. Our flagship i-nexus product is a world first, providing the ability to capture company strategy and performance and manage the projects and portfolios necessary to execute the strategy.


The role

The Customer Success Manager (CSM) is an integral role in the company growth strategy, developing customer relationships that promote retention & loyalty.

The successful candidate will become a “trusted advisor” to the customer, creating a relationship that will ensure continued success and sustained engagement with the i-nexus solution(s) to demonstrate the return on investment that will guarantee renewals and encourage increased usage.

The CSM will work with key stakeholders in existing & new deployments to secure adoption of their i-nexus solution(s) and to continue to optimize user experience. They will exhibit both product & business process domain knowledge to be able to comfortably interpret requirements to position new solutions and provide consultative support and advice to help implement and share best practice supported by the i-nexus software. The CSM will work with all levels of the Customer organization to help uncover & cultivate opportunities to utilize i-nexus products and services to support current and future business needs by providing education and clarity on the flexibility and capabilities of the software.

The CSM will build strong relationships with other i-nexus functions to negotiate the resource that will ensure all the Customer’s goals and activities are delegated appropriately and delivered within agreed timescales.



  1. Establish a trusted/strategic advisor relationship with each assigned Customer and promote company services by developing strong relationships with key decision makers
  2. Work with each assigned Customer to establish critical goals, key performance indicators and support the customer in those achieving goals
  3. Ensure the Customer is adopting i-nexus and continues to gain exemplary value from the Product and Services
  4. Work to identify new opportunities/solutions for services, expansions and improvements (external & internal) to ensure i-nexus remains adopted & Customer is continually getting value
  5. Coordinate the involvement of company personnel, including Global Services, KAM, Product and management resources, in order to exceed Customer activities
  6. Promote/introduce new functionality as appropriate & advise on solutions that would increase value from the Product
  7. Be the internal voice of the customer, to advocate their needs/issues cross-departmentally
  8. Run & own Monthly/Quarterly/Annual Operational Reviews with the Customer
  9. Program manage account escalations, conducting root cause analysis of escalated issues to propose solutions/recommendations to internal departments
  10. Monitor & track adoption and success



To be right for this position, you will be highly motivated with a positive attitude and able to show personal initiative. You will need to display exceptional listening skills with an honest, common sense attitude to getting results. The ideal candidate will:
1. Minimum 5 years’ experience in Customer Success/Customer Services/Account Management roles, for ideally enterprise software solutions
2. Experience building & managing complex customer relationships and expectations
3. Ability to demonstrate leadership both internally and externally
4. Extremely strong analytical problem solving skills and critical thinking skills
5. Be able to demonstrate innovative thinking to problem solving, yet retain a common sense approach
6. Ability to design solutions based upon interpretation of business requirements
7. Experience of front end Product Configuration/Set up to support business processes for End Users
8. Demonstrate determination to become a domain/product expert
9. Strong presentation and communication skills, both verbal and written
10. Show efficiency and a sense of urgency when dealing with key individuals

Apply for this role using the form below